Flagger Force is hiring a Call Center Specialist in our operations service center to join its team of professionals dedicated to keeping communities moving.
Flagger Force is establishing safe work-zones throughout the entire Mid-Atlantic region with approximately 900 trucks on the road and providing career opportunities to over 1,600 full-time employees. We have 11 operating locations, including our operations service center in Hummelstown, Pennsylvania
The Call Center Specialist is responsible for providing an exceptional customer experience in a high-volume call center environment for the industry leader in traffic control safety.
As our Call Center Specialist, you will:
Assist with employee and equipment dispatch
Efficiently gather information from employees and clients in order to troubleshoot and solve problems
Assist with tracking of company equipment
Communicate with regional facilities to ensure exceptional traffic control service throughout the Mid-Atlantic region
Specialize in employee relations
Other duties as assigned
1-2 years of Customer Service, Dispatching and/or Call Center experience
Strong multi-tasking and communication skills
Strong PC skills and the ability to quickly pick up on new computer systems
Excellent customer service skills
An Associate's Degree or Bachelor's degree preferred
Great time management skills
What We Offer:
Competitive benefits package including 401k with company match, Medical/Vision/Dental
Employee Appreciation Events
Volunteer Time Off to give back to the communities we keep moving
On-site Professional Development Opportunities
Associated topics: associate, customer care associate, customer service, customer service associate, customer service specialist, phone, service, service agent, support, technical support
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.